Refund Policy
At Ezealy, every project I take on carries real weight — your time, your investment, and the trust you place in me as your designer. I work hard to make sure every client walks away satisfied with the final result. But I also understand that things do not always go as planned, and sometimes a refund becomes part of the conversation.
This page explains exactly how refunds work at Ezealy — clearly, without legal jargon, and without hiding anything in fine print.
The Short Version
If there is a genuine problem with the final file I delivered — something that falls directly on my end — you are eligible for a 50% refund. That window stays open for 30 days from the date you received your final deliverable. After 30 days, the refund policy closes completely.
That is the summary. Now let me explain the reasoning behind each part.
Why Refunds Close After 30 Days
Thirty days is a fair and reasonable window. When you receive your final files, you have a full month to open them, review every detail, test them across different applications, and come back to me with any concerns. That is more than enough time to identify a real issue.
After 30 days, I move forward with other projects and commitments. Keeping a refund window open indefinitely would not be a sustainable way to run a design business — and honestly, it would not be fair to either side. If there is a problem, it should surface within the first few weeks of receiving the work, not months down the line.
So the rule is firm: refund requests must be submitted within 30 days of final file delivery. If that window has passed, I am not able to process a refund regardless of the situation.
What "Final File Has a Problem" Actually Means
This is the most important part of the policy, so I want to be direct about it.
A refund is available when the final delivered file has a legitimate, verifiable problem that is my fault. This means:
The file is corrupted or unusable — you cannot open it, it crashes software, or it fails to function the way a professional file should.
The work does not match the agreed brief — if we had a written or clearly communicated scope of work, and the final delivery is missing elements that were explicitly included in that agreement.
Technical errors on my part — wrong dimensions, incorrect color mode, missing layers that were promised, or export settings that make the file incompatible with the stated intended use.
Work significantly deviates from approved concepts — if a final file looks nothing like what was reviewed and approved at the concept stage, and those changes were made without your input.
These are real problems. These are the situations where a refund makes sense, and where I will take full responsibility.
What Does Not Qualify for a Refund
I want to be equally clear about what falls outside this policy. The following situations are not grounds for a refund:
Change of mind. If you simply decide you no longer want the design, want to go in a completely different direction, or have reconsidered the project entirely — that does not qualify. Design work takes real time and professional skill, and the time I invested cannot be returned.
Subjective dissatisfaction. Design involves creative judgment. If you approved a direction during the revision process and then decide after final delivery that you do not like the color palette or font choice, that is not a file problem — it is a preference shift. Revisions exist precisely to address this before the final file is handed over.
Circumstances outside my control. If the file works perfectly fine but a third-party printer, developer, or platform handles it incorrectly — that falls outside my scope.
Delays caused by the client. If the project was held up because feedback was late, assets were not provided, or approvals took longer than expected — that does not factor into a refund consideration on my end.
Revision requests submitted after delivery. If you receive your files and then think of new changes you want made, that is a revision request — not a refund situation. Depending on where we are in the project, those revisions may be billable separately.
The 50% Refund Structure
When a refund is approved, the amount returned is 50% of what you paid.
Here is why this is the right approach rather than a full refund.
Even in cases where the final file has a problem, time was still spent. Research was done. Concepts were developed. Communication happened. Revisions were worked through. A significant portion of the project involved legitimate work and effort — work that produced real value even if the final stage fell short.
A 50% refund acknowledges the problem and compensates you fairly while also recognizing that the entirety of the project was not a loss. It is not about protecting profit — it is about being honest that design work is a service, and service time cannot be unspent.
This structure also encourages resolution. In most cases, before we ever get to a refund, I will first try to fix the problem. If the file has a genuine issue, the first step is always correction. A refund becomes the resolution when the problem genuinely cannot be fixed to a satisfactory standard.
How to Submit a Refund Request
If you believe your situation qualifies, reach out to me directly at info@ezealy.com within the 30-day window. Please include:
Your project name and delivery date
A clear description of the problem
Screenshots or documentation showing the issue
I will review your request honestly and respond within 3–5 business days.
Final Word
I built Ezealy around doing good work and treating clients with respect. This policy exists to be fair — to you and to me. If something goes wrong on my end, I will own it.
For questions about this policy, contact: info@ezealy.com